• Helmsley Walled Garden - Meadow and Castle

Access Statement


Situated in Helmsley, behind Helmsley Castle and close to Cleveland Way Car Park, Helmsley Walled Garden is a five acre garden filled with flowers, fruit and vegetables. The garden is situated away from the town centre and is accessible via either car along a track to limited disabled parking spaces by the garden or by a wide foot path from the town centre.

The garden is all on one level and is almost completely step free. There are steps up to the Orchid House within the garden; however the glasshouse also has ramp access with a hand rail. You should allow at least one and a half hours to go round the garden. There are interpretation panels around the garden set at a comfortable height for wheelchair users. A small number of wheelchairs are available for loan free of charge.

You can also enjoy our café, plant centre and shop. They all have step free access and the Plant Centre, shop and café can be accessed without going into the garden.

Garden staff will be pleased to answer any questions you may have during your visit.

We look forward to welcoming you. If you have any queries please phone 01439 771427 or email us at info@helmsleywalledgarden.org.uk


For full details and maps of how to reach us, please see the directions section of our website. Alternatively, you can plan your journey by car using either the AA or RAC journey planning websites or Google maps. Traveline will help with planning any journey by public transport. Simply enter your postcode and ours which is YO62 5AH to get directions.

The nearest railway stations are York which is 25 miles away and Malton which is 17 miles away. Taxis are available at York. If you require an accessible taxi you can book this in advance, see contact information for details.

The nearest bus stop is 366m/400 yards from our main entrance – ask the driver for the stop in Helmsley Market Square. There is seating available. All EMYS buses are accessible and can accommodate one wheelchair. Stephenson’s of Easingwold are in the process of upgrading their fleet to be totally accessible. Most buses are but occasionally due to breakdown, a high step bus may be put into service. Please ring Stephenson’s to check on 01347 838990. The bus companies serving Helmsley are Stephenson’s of Easingwold and EYMS. Their timetables are available on their websites at www.stephensonsofeasingwold.co.uk and www.eyms.co.uk

There is an unmade road up to the garden’s main entrance and a wide paved path from both the town centre and Cleveland Way car Park both Long and Short Stay.

Our leaflet information is available in larger print on request.

Car Parking and Arrival

There is limited parking on-site parking consisting of 3 Blue Badge parking spaces, which are 10m/10 yards from the main entrance.

The on-site car park surface is tamped down gravel with stone flagging near the main entrance. There is no additional lighting to the car park as the garden is not open at night or in the winter when light levels may be low.

The nearest off-site car park is Cleveland Way car park which has two disabled spaces and is 150m/164 yards from the main entrance. Please refer to the Ryedale District Council website at www.ryedale.gov.uk for a list of charges. Blue Badge parking is charged for; please refer to Ryedale District Council’s website www.ryedale.gov.uk for charges. Spaces are near to the Pay and Display machine, you will need to take a ticket from the ticket machines situated in the centre of both the Long and Short stay car parks.

There is a drop off point at the main entrance and the entrance is step free.

The main entrance door to the garden is constantly open and is 254cm/8 foot 4 inches wide.

Main Entrance and Ticketing Area

The main entrance and ticket area is step free, level access throughout

The floor surface is tamped down fine gravel and sand

The area is open air and there is no additional lighting

There is no lowered section to the ticket booth

The ticket booth has glass screen which are always opened when talking to customers, this will also aid lip reading and visitors with visual impairment

There is currently no induction loop installed

A magnifying glass, pen and pad of paper are available at the counter

Wheelchair loan is available free of charge, please book in advance to ensure availability

The Garden

There is no audio tour available

Gardeners and garden staff are happy to answer questions about the garden

Interpretation boards are all in large text and have pictorial representation where applicable. All are at a maximum top height of 110cm/3ft 8inches.

There are some parts of the garden where the plants are labelled, such as the Physic Garden. Interpretation factsheets about the use of peat in the plant nursery, the wild flower gardens and the Nature Garden are available to be downloaded from our website.

There are wooden seats available around the garden

The paths around the garden are all of fine gravel and sand tamped down to make a hard flat surface. The paths in the Kitchen Garden are of wood chip.

Main pathways are 1900mm across

Between pathways there are areas of grass, which can be even underfoot

Public Toilets

Public toilets are located by the main entrance just within the entrance to the Vine House Café.

These toilets have a unisex accessible toilet which is always open

The access is flat and level and the door is 860mm/34inches wide

680mm/26inches transfer space to the right of the toilet when facing the toilet.

The toilet height is 480mm/19inches

There are vertical rails either side of the toilet

There is a horizontal rail to the right of the toilet

There is colour contrast with critical surfaces: tiles are blue and toilet and washbasin are white

There is currently no emergency light to flash when the fire alarm sounds, however, Fire Marshalls are trained to check the disabled toilet in the event of the fire alarm sounding

There is an emergency alarm pull cord

The toilet is well lit with a Velux letting in natural light as well as overhead lighting and a low level light switch

The flooring is non-slip vinyl flooring

There is a lever tap on the sink


Access to the Vine House café is flat and level and the door is 900mm/36ins wide

Tables are wide and can accommodate wheelchair users alone or with a party

The café has one ramp between two levels; large spaces are available for manoeuvring pushchairs and wheelchairs

The café is lit by natural light through the glass roof

The floor surface throughout is red quarry tiles, providing good contrast with white walls

Customers go to the serving hatch to place their order and then are served at the table

The café has a small but regularly changing menu but seeks to accommodate different dietary needs. At any one time the café should be able to provide food for customers with diabetes, customers needing gluten-free food. There are nut-free dishes but the kitchen is not nut-free. No additives are used and the café can cater for both vegetarians and vegans.

All crockery is white which contrasts with both the wooden tables and those tables with dark green Formica tops.

The nearest WCs and accessible WC are by the door as customers enter the café.

If in any doubt about whether the café can accommodate your dietary requirements please contact the chef Will Mowbray on 01439 771194

Plant Centre and Shop

Access is flat and level in the Plant Centre

The floor surface is tamped down fine gravel and sand; there is space of xx between the plant benches

The area is open air and there is no additional lighting

Access to the shop is flat and level, the door is 860mm/34ins wide

Floor surfaces are red quarry tiles which contrast with pale green walls.

The shop is by strip lighting but visually impaired visitors may initially find it dark after being outside

No background music is played

There is no induction loop fitted but staff can come out from behind the counter to be face-to-face with customers

There are several types of display racks: shelving holds items for use in the garden such as weed killer, grass seed and plant feed. Tall racks display packets of seed for sale. A dresser displays jams and other preserves for sale and low tables display other small gifts and books.

Additional information

All dogs including assistance dogs are welcome in the garden, drinking bowls are available.

In the event of a fire, all people in the shop, café or Orchid House should exit them quickly and safely and make their way to the open lawns away from the fire and await further instructions from the Fire Marshalls.


Contact information

Address: Cleveland Way, Helmsley YO62 5AH

Telephone: 01439 771427

Email: info@helmsleywalledgarden.org.uk

Website: www.helmsleywalledgarden.org.uk

Map reference: SE 608837 Lat: 54.24539 Long: -1.06846:

Hours of opening: 10am to 5pm April 1st to October 31st  

Local accessible taxis: Station Taxis, York Railway Station, Station Road, York YO24 1AY

Tel: 01904 623332

First Care Travel, 3 Brambling Fields, Scarborough Rd, Norton, Malton, North Yorkshire, YO17 8EE Tel: 07855 746463


Syd’s Taxis, 078070726583 or book via the website www.sydstaxis.co.uk

Helmsley is on the A170, 25 miles from York, 14 miles from Thirsk and 16 miles from Malton. Helmsley Walled Garden is a short walk from the centre of Helmsley. Follow signposts from the Cleveland Way Car Park, adjacent to the Castle.

By Road:
A170 into Helmsley, from York and Thirsk, turn left at Market Square and then right for Stokesley. Turn left opposite Feversham Arms into Cleveland Way long-stay car park. From Scarborough, drive past Helmsley Market Square and turn right towards Stokesley. Turn left opposite Feversham Arms into Cleveland Way long-stay car park. From Stokesley and Rievaux, on entering Helmsley on the B1257 turn right opposite the Feversham Arms in Cleveland Way long-stay car park. Follow footpath signs from car park to Helmsley Walled Garden.

By Public Transport:
Bus services provided by East Yorkshire Motor Service from Scarborough and Pickering and Stephenson’s of Easingwold from Malton please see providers’ website for current timetable. Get 20% off garden entry with a valid ticket from East Yorkshire Motor Services (EYMS) 128 service from Scarborough.

Helmsley Walled Garden

January 2015